Terms of service
1. Introduction
Welcome to the Keratin Complex UK online store (“Site”). These Terms of Service (“Terms”) govern your access to and use of this website, our products, and the services available through it. By accessing or using this Site, you agree to be bound by these Terms, together with our Privacy Policy, Returns & Refund Policy, and Shipping Policy. If you do not agree with any part of these Terms, you must not use the Site or purchase products.
These Terms apply to all users of the Site and to orders placed through the Site within the United Kingdom.
2. Changes to These Terms
We may update or modify these Terms at any time without prior notice. Updated Terms will be effective immediately once posted on the Site, and your continued use of the Site after updates indicates your acceptance of the revised Terms.
3. Use of the Website
You agree:
- To use the Site for lawful purposes only.
- Not to misuse the Site or interfere with its operation or security.
- To provide accurate, current, and complete information when placing an order or creating an account.
You must be at least 18 years old to use this Site and make purchases. By accessing the Site, you confirm you are 18 or older.
4. Account Registration
You may create an account to streamline ordering. You are responsible for maintaining the confidentiality of your account details, including your password. You agree to accept responsibility for all activities that occur under your account. If you suspect unauthorised use, you should notify us immediately.
5. Orders & Acceptance
Order confirmation occurs when we send you an order confirmation email. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, suspected fraud, or if you breach these Terms.
We only fulfil orders to addresses within the United Kingdom.
6. Pricing & Payment
Prices are shown in GBP (£) and include VAT where applicable. Payment must be made at the time of ordering using the methods provided at checkout.
We do not charge any customs, duties, or taxes for UK deliveries.
7. Delivery & Risk
Title and risk pass to you when the goods are delivered to the address specified on your order. Delivery times are estimates and not guaranteed.
8. Returns & Refunds
All returns and refunds are subject to our Returns & Refund Policy. You may have additional rights under UK consumer law (e.g., the right to return goods within 14 days for non-faulty purchases).
9. Intellectual Property
All content on the Site — including text, images, graphics, logos, product designs, icons, and software — is owned by or licensed to Keratin Complex UK and is protected by UK and international intellectual property laws. You may not copy, reproduce or use any content from this Site without our express written permission.
10. Privacy
Your use of personal data on this Site is governed by our Privacy Policy. By using the Site, you acknowledge and agree to the practices described in that policy.
11. Liability & Disclaimers
To the fullest extent permitted by law:
- The Site and all content are provided “as is” without any warranties (express or implied).
- We are not liable for any indirect, incidental, special, or consequential losses arising from your use of the Site or purchase of Products.
- Our total liability to you for any claim related to the Site or Products will not exceed the amount you paid for the product(s) concerned.
Nothing in these Terms limits liability that cannot be excluded under applicable UK law (e.g., products that are faulty, personal injury, death caused by negligence).
12. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. You agree that disputes will be subject to the exclusive jurisdiction of the courts in England and Wales.
13. Severability
If any part of these Terms is found to be unenforceable, the remainder will continue in full force and effect.
14. Contact Information
If you have questions about these Terms, please contact us:
📞 +44 (0)1442 248104
📍 1-4 T A M Units 2 Brickfield Way, Rochford, SS4 1NB, United Kingdom